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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alexsandra Corro

September 18, 2026

5  out of  5
rating by Alexsandra Corro
"What an amazing experience! I highly recommend Sonia Cortez State Farm. I came by the office for an appointment regarding some questions I had about coverage. Sonia’s team member, Natalie, did a phenomenal job walking me through my coverages in detail and even provided examples of how my coverages work. Very professional and kind office."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Theking batpac

September 18, 2026

5  out of  5
rating by Theking batpac
"Thank you to Natalie for the exceptional work that she has done to help me out with my policy setup. She was very clear and made it very easy for me to understand how my policy works, she always keeps me updated with any changes or updates. If I have any questions I know I can call and get assistance. Overall would definitely recommend Sonia Cortez State Farm and her team for any insurance related needs."
We responded:
"Thank you so much for your wonderful feedback of us here at Sonia Kohl’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Sonia Kohl’s Insurance Team "
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Avan Shwany

September 16, 2026

5  out of  5
rating by Avan Shwany
"I had such a wonderful experience working with Crescent at State Farm to get our homeowners insurance. We previously had a policy that was basically ripping us off, and Crescent went above and beyond to help us find a much better quote. She was able to significantly lower what we were paying, which made a substantial difference for us.

I actually missed her call for our initial appointment, and by the time I called her back, it was almost the end of the workday. Instead of rushing me or asking me to call back another time, Crescent was incredibly patient and took almost an hour after hours to walk me through everything and get us set up. That level of dedication and genuine care really stood out to me.

She was kind, professional, patient, and truly went the extra mile to make sure we were getting the coverage we needed at a much better rate. It’s not often that you come across someone who genuinely cares about helping their customers, and Crescent absolutely does.

I would highly recommend Crescent and her State Farm office to anyone looking for great rates and, just as importantly, exceptional, kind, and caring customer service. We are so grateful for all of her help!

Avan Shwany"
We responded:
"Thank you so much for the 5 stars, Avan! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Dan V

September 15, 2026

5  out of  5
rating by Dan V
"Great experience from start to finish. The team (a special shout out to Crescent!) was knowledgeable, responsive, and made the whole process feel easy and straightforward. I’d definitely recommend them."
We responded:
"Thank you so much for the kind words. We value your trust in our State Farm office! "
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brian welsh

August 28, 2026

5  out of  5
rating by brian welsh
"Crescent, is always extremely helpful and available to assist with any of my insurance needs."
We responded:
"Thank you so much for the 5 stars, brian! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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WBTONY240

August 27, 2026

5  out of  5
rating by WBTONY240
"I was just shopping around, but with the rate I received for renters insurance, it was a no-brainer. Excellent communication and down to earth experience. Would highly recommend giving State Farm a shot!."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Black Diamond insurance team. "
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Brian S

August 26, 2026

5  out of  5
rating by Brian S
"Excellent customer service."
We responded:
"Thank you, Brian, for the review and for choosing Sonia Cortez State Farm Insurance for your life insurance needs, we value your business and trust!"
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Larry Unger

August 25, 2026

5  out of  5
rating by Larry Unger
"Moving to the Black Diamond area from out-of-state ... Crescent Lauckner handled our new homeowners policy ... She was very friendly and knowledgeable ... Looking forward to moving some of our other policies to this agency"
We responded:
"Hi Larry, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Sonia Kohl, Your State Farm Agent "
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Ernest Downes

August 11, 2026

5  out of  5
rating by Ernest Downes
"Kudos to Crescent Lauckner at Sonia Kohl's State Farm's Insurance Agency. My wife and I went to talk with Crescent for our annual insurance policy review. Except for a couple of small changes there was nothing to update. She is very articulate, professional and able to answer all of our questions with obvious deep knowledge of the policies! Well Done!

Thank you Crescent!!

Ernest Downes
Kent, WA"
We responded:
"Thanks so much for the fantastic rating, Ernest! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Tammy Klopfstein

August 7, 2026

5  out of  5
rating by Tammy Klopfstein
"Great service!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Sonia Kohl’s team. "
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Nobel Mandili

July 21, 2026

5  out of  5
rating by Nobel Mandili
"Sonia was friendly, helpfully and informative. Thank Sonia. You insurance car quote s were very informative."
We responded:
"Wow, thank you for the 5-star review, Nobel! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Alicia Parsons

July 20, 2026

5  out of  5
rating by Alicia Parsons
"Just love working with my agent Crescent. She is so patient and so sweet. Could not have asked for a better insurance agent. Highly recommend this office."
We responded:
"Thank you, Alicia, for the review and for choosing Sonia Cortez State Farm agency, we value your business! "
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Jaymerr

July 15, 2026

5  out of  5
rating by Jaymerr
"Great office! Honest!"
We responded:
"Thanks so much for the fantastic rating, Jaymerr! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Thomas Blasko

July 12, 2026

5  out of  5
rating by Thomas Blasko
"I enjoyed meeting with Crescent, who reviewed my policies and provided excellent recommendations to enhance them."
We responded:
"Thank you so much for the 5-stars, Thomas! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Lora Paulsen

July 10, 2026

5  out of  5
rating by Lora Paulsen
"Crescent was very personable and professional. Excellent customer service!"
We responded:
"Thank you so much for the 5-stars, Lora! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Anthony

July 5, 2026

5  out of  5
rating by Anthony
"Natalie was amazing to work with and was really helpful!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Steve Monnier

July 3, 2026

5  out of  5
rating by Steve Monnier
"Crecent was a tremendous help and saved me a great deal of money. I kept on being mistreated by liberty mutual and Crecent helped me drill down a solid plan for my kids and I.
Thank you again for all your assistance and kindhearted words. Please have Crecent help you with your home and auto insurance she’s one of the good ones.
All the best,
Steve"
We responded:
"Thank you for the fantastic review, Steve! We are always here to help with your insurance needs here in Black Diamond . "
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Giselle Palafox

July 2, 2026

5  out of  5
rating by Giselle Palafox
"Amazing service! Natalie was really helpful!"
We responded:
"Thank you for the amazing review, Giselle! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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alea Walior

June 26, 2026

5  out of  5
rating by alea Walior
"Crescent at State Farm is amazing to work with. She’s very knowledgeable and had great suggestions for helping us save money on our new teen driver! Highly recommend working with her."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Sonia Kohl’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Black Diamond ."
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Jodi Charlton

June 26, 2026

5  out of  5
rating by Jodi Charlton
"Crescent and all the staff at Sonia Cortez State Farm Agency are always very responsive and helpful with any of our concerns or questions."
We responded:
"We appreciate your review, Jodi. We are so happy that you had such a wonderful experience with State Farm Agent Sonia Kohl’s Team here in Black Diamond ! "
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Rubi Khatra

June 22, 2026

5  out of  5
rating by Rubi Khatra
"I had a great experience working with Crescent at State Farm. Crescent was knowledgeable, professional, and took the time to explain my coverage options clearly. She was responsive to my questions and made the entire process smooth and stress-free. I truly appreciated her patience and excellent customer service. I would highly recommend Crescent to anyone looking for an insurance agent who is helpful, trustworthy, and dedicated to her clients."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Sonia Kohl’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Black Diamond ."
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Rishabh Bhargava

June 17, 2026

5  out of  5
rating by Rishabh Bhargava
"Great service! Zach was fantastic to work with and took the time to walk me through all the motorcycle insurance options and numbers."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Sonia Kohl’s Team here in Black Diamond . "
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Carl Beck

June 15, 2026

5  out of  5
rating by Carl Beck
"Had a bi-annual review of our insurance policies. The agent was very knowledgeable and was able to provide answers to my questions regarding the various policies."
We responded:
"Thanks so much for the fantastic rating, Carl! We are so glad you had a positive experience with us here on State Farm Agent Sonia Kohl’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Alex Huylar

June 11, 2026

5  out of  5
rating by Alex Huylar
"Crescent was able to find me great rates and coverage that I need to get me set up with my small business. She was also quick to respond and made the whole process easy for me. Thank you so much!"
We responded:
"Alex, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Sonia Kohl’s Team is just a call or email away!"
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MARIE Bolson

June 9, 2026

5  out of  5
rating by MARIE Bolson
"Got all my questions answered, had a a very good experience, agent was very good, happy with the service i received.."
We responded:
"Thank you for your kind review of State Farm Agent Sonia Kohl’s Team. We appreciate it!"