Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Giselle Palafox

Giselle Palafox

July 2, 2026

5  out of  5
rating by Giselle Palafox
"Amazing service! Natalie was really helpful!"
Profile photo of alea Walior

alea Walior

June 26, 2026

5  out of  5
rating by alea Walior
"Crescent at State Farm is amazing to work with. She’s very knowledgeable and had great suggestions for helping us save money on our new teen driver! Highly recommend working with her."
Profile photo of Jodi Charlton

Jodi Charlton

June 26, 2026

5  out of  5
rating by Jodi Charlton
"Crescent and all the staff at Sonia Cortez State Farm Agency are always very responsive and helpful with any of our concerns or questions."
Profile photo of Rubi Khatra

Rubi Khatra

June 22, 2026

5  out of  5
rating by Rubi Khatra
"I had a great experience working with Crescent at State Farm. Crescent was knowledgeable, professional, and took the time to explain my coverage options clearly. She was responsive to my questions and made the entire process smooth and stress-free. I truly appreciated her patience and excellent customer service. I would highly recommend Crescent to anyone looking for an insurance agent who is helpful, trustworthy, and dedicated to her clients."
Profile photo of Rishabh Bhargava

Rishabh Bhargava

June 17, 2026

5  out of  5
rating by Rishabh Bhargava
"Great service! Zach was fantastic to work with and took the time to walk me through all the motorcycle insurance options and numbers."
Profile photo of Carl Beck

Carl Beck

June 15, 2026

5  out of  5
rating by Carl Beck
"Had a bi-annual review of our insurance policies. The agent was very knowledgeable and was able to provide answers to my questions regarding the various policies."
Profile photo of Alex Huylar

Alex Huylar

June 11, 2026

5  out of  5
rating by Alex Huylar
"Crescent was able to find me great rates and coverage that I need to get me set up with my small business. She was also quick to respond and made the whole process easy for me. Thank you so much!"
Profile photo of MARIE Bolson

MARIE Bolson

June 9, 2026

5  out of  5
rating by MARIE Bolson
"Got all my questions answered, had a a very good experience, agent was very good, happy with the service i received.."
Profile photo of Abdallah El Hamawi

Abdallah El Hamawi

June 2, 2026

5  out of  5
rating by Abdallah El Hamawi
"Great service! Zac walked me through everything and provided with me with the right coverage!"
Profile photo of Joarna Gaming

Joarna Gaming

May 28, 2026

5  out of  5
rating by Joarna Gaming
"Perfect! Walked in without an appointment and got my insurance coverages updated super quick. Crescent was fantastic to work with and helped me out!!"
Profile photo of Olan So

Olan So

May 27, 2026

5  out of  5
rating by Olan So
"Nitya, who is part of Sonia’s team has been the best rep to work with. I don’t usually deal with people in sales, I leave all that for my wife, but with Nitya her kindness, professionalism, knowledge and ability to answer all my questions and concerns whether by email, text and on the phone was a very great experience. Never been so pleased to spend my money. If not a raise, then a bonus. Good job Nitya !!!!!"
Profile photo of Zane Burris

Zane Burris

May 22, 2026

5  out of  5
rating by Zane Burris
"Zac was very helpful! Definitely recommend."
Profile photo of Sebastian Morales

Sebastian Morales

May 22, 2026

5  out of  5
rating by Sebastian Morales
"Really great service, grateful for the assistance"
Profile photo of Elisbeth Delgado

Elisbeth Delgado

May 22, 2026

5  out of  5
rating by Elisbeth Delgado
"Zac was very helpful!"
Profile photo of Gloria Martinez

Gloria Martinez

May 15, 2026

5  out of  5
rating by Gloria Martinez
"Excelente servicio, toda información correcta y muy amable y profesional!!! Gracias Sonia"
Profile photo of warwick Charlton

warwick Charlton

May 9, 2026

5  out of  5
rating by warwick Charlton
"We recently worked with Sonia's agency, specifically with Crescent to obtain homeowner's insurance for our 2nd house we in the process of purchasing. Crescent was very friendly, her response time was immediate and her knowledge of the insurance process/industry is tremendous. Highly recommend working with Crescent."
Profile photo of Nick Baker

Nick Baker

May 1, 2026

5  out of  5
rating by Nick Baker
"I had a great experience with Zac and the team here. I presented them with a challenging situation (imported vehicle) that three other companies had failed to remedy, and they went above and beyond to find the right coverage at a great price. I would absolutely recommend Sonia Kohl's branch for the excellent communication and overall great customer service they provide."
We responded:
"Thank you for the amazing review, Nick! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Andy

Andy

April 14, 2026

5  out of  5
rating by Andy
"I just wanted to recognize Natalie for her outstanding work and she has been incredibly helpful, transparent , and very professional. Natalie has taken the time to clarify several things and has helped with understanding policy updates and making sure I am aware of whats going on and fully understand the insides and outside of insurance components.

I definitely do appreciate the work that she has done and I am very satisfied working with her. I would definitely recommend her."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Sonia Kohl’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Black Diamond ."
Profile photo of Lewis Abercrombie

Lewis Abercrombie

April 13, 2026

5  out of  5
rating by Lewis Abercrombie
"When it came time to assess our insurance, Sonia and Crescent were a wealth of knowledge and insight to help guide us toward an appropriate plan. She was tremendously helpful answering our questions in language that was easy to understand and presented options without pushing them on us - which we really appreciated. I highly recommend Sonia and her team for any of your insurance needs!"
We responded:
"Thank you so much Lewis, it was great to meet with you and Desiree and helping you understand insurance better."
Profile photo of Dick Vaughan

Dick Vaughan

April 8, 2026

5  out of  5
rating by Dick Vaughan
"I have been a client since Sonia's office opened over a year ago. I just had my first homeowner's loss due to damage from a hail storm. I was having some trouble with the claims department and got Sonia and her staff involved. I am extremely happy how they got involved to assure that my concerns were resoved.
Dick Vaughan, July 2023"
We responded:
"We appreciate your review, Dick. We are so happy that you had such a wonderful experience with State Farm Agent Sonia Kohl’s Team here in Black Diamond ! "
Profile photo of Lionell Hunter

Lionell Hunter

March 31, 2026

5  out of  5
rating by Lionell Hunter
"Nice and easy conversation with Zac"
We responded:
"Thank you so much for the 5-stars, Lionell! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Profile photo of nailgenie

nailgenie

March 24, 2026

5  out of  5
rating by nailgenie
"Cresent was outstanding on her customer service along with her knowledge of insurance and what works for me!"
We responded:
"Thanks so much for the fantastic rating, nailgenie! We are so glad you had a positive experience with us here on State Farm Agent Sonia Kohl’s Team. If there is anything we can do for you in the future, just give us a shout! "
Profile photo of Jira Cooley

Jira Cooley

March 19, 2026

5  out of  5
rating by Jira Cooley
"Zach on the team was very responsive and helpful in answering my questions."
We responded:
"Thank you so much for the 5-star rating, Jira! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of Danise White

Danise White

March 18, 2026

5  out of  5
rating by Danise White
"Excellent, nice to know you’re local."
We responded:
"Danise, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Profile photo of Alison Markley

Alison Markley

March 16, 2026

5  out of  5
rating by Alison Markley
"My account was transferred to Sonia's office after my agent retired several years ago. I have had nothing but pleasant experiences with this office! They answer all my questions l, are extremely patient, and are quick to help when I need it!"
We responded:
"Thank you for taking the time to leave such a great review, Alison. We strive for excellence in all things insurance and are grateful for your positive feedback. "